For help with your order and general inquiries, contact us at hello@theaplgroup.com
There's a human behind each response, so please allow up to 48 hours for us to get back to you.

Please email us at hello@theaplgroup.com as soon as possible if you would like to change or cancel your order. We'll do our best to process your request.

We’re really sorry your parcel arrived in poor condition. Please reach out to hello@theaplgroup.com right away. Include your order details and, if you can, photos of the damage. We will assist you promptly and guide you through the next steps to make things right.

We review returns and replacements on a case-by-case basis, with customer satisfaction as our priority. If you need help with a recent order from eugy.com.ph, feel free to email us at hello@theaplgroup.com. Please note that shipping fees are non-refundable.